lessons from the mouse a guide for applying disney worlds secrets of success to your organization your career and your life

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Lessons From The Mouse

Author : Dennis Snow
ISBN : 0615372414
Genre : Business & Economics
File Size : 48. 58 MB
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Outlines ten practical principles for increasing the effectiveness of any business organization, based on the author's years at Disney World.

Lessons From The Mouse

Author : Dennis Snow
ISBN : PSU:000065141243
Genre : Business & Economics
File Size : 28. 66 MB
Format : PDF, Mobi
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Outlines ten practical principles for increasing the effectiveness of any business organization, based on the author's years at Disney World.

Champion Leaders Pursuing Excellence To Win

Author : Joyce C. Edwards Ph.D.
ISBN : 9781512774900
Genre : Religion
File Size : 66. 99 MB
Format : PDF, Mobi
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Have you ever wondered why some institutions start small and seem to explode within a matter of months? While others appear stagnant for the entire time that they are in existence? Champion Leaders points to effective leadership and examines the cause. Learn how to win at leadership by establishing the right relationships with followers, having courage to make tough decisions, and having a God-inspired vision. Seasoned, new, and aspiring leaders will find answers in Champion Leaders as to how the pursuit of excellence in leadership leads to great advantage. Winning is the ultimate result of Champion Leadership. Find out how to pursue excellence in all your endeavors and see the hand of God at work in your life!

Unleashing Excellence

Author : Dennis Snow
ISBN : 0470564199
Genre : Business & Economics
File Size : 36. 84 MB
Format : PDF, Kindle
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A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance. Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.

Inside The Mouse

Author : Project on Disney
ISBN : 0822316242
Genre : Business & Economics
File Size : 88. 72 MB
Format : PDF, Docs
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This entertaining and playful book views Disney World as much more than the site of an ideal family vacation. Blending personal meditations, interviews, photographs, and cultural analysis, Inside the Mouse looks at Disney World's architecture and design, its consumer practices, and its use of Disney characters and themes. This book takes the reader on an alternative ride through "the happiest place on earth" while asking "What makes this forty-three-square-mile theme park the quintessential embodiment of American leisure?" Turning away from the programmed entertainment that Disney presents, the authors take a peek behind the scenes of everyday experience at Disney World. In their consideration of the park as both private corporate enterprise and public urban environment, the authors focus on questions concerning the production and consumption of leisure. Featuring over fifty photographs and interviews with workers that strip "cast members" of their cartoon costumes, this captivating work illustrates the high-pressure dynamics of the typical family vacation as well as a tour of Disney World that looks beyond the controlled facade of themed attractions. As projects like EuroDisney and the proposed Disney America test the strength of the Disney cultural monolith, Inside the Mouse provides a timely assessment of the serious business of supplying pleasure in contemporary U.S. culture. Written for the general reader interested in the many worlds of Disney, this engrossing volume will also find fans among students and scholars of cultural studies.

Creating Magic

Author : Lee Cockerell
ISBN : 9781407028484
Genre : Business & Economics
File Size : 34. 39 MB
Format : PDF, Docs
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Outstanding leadership is the kind that inspires employees, delights customers, and achieves extraordinary business results. And no one knows more about this kind of leadership than Lee Cockerell, the man who ran Walt Disney World® Resort operations for over a decade. In Creating Magic, he shares the ten practical, common sense strategies that guided his own journey from a poor farm boy in Oklahoma to the head of operations for a multibillion dollar enterprise. Combining surprising business wisdom with insightful and entertaining stories from his four decades on the front lines of some of the world's best-run companies, Lee shows all of us - from small business owners to managers at every level - how to become better leaders by infusing quality, character, courage, enthusiasm and integrity into our workplaces and our lives.

How To Be Like Walt

Author : Pat Williams
ISBN : 9780757302312
Genre : Biography & Autobiography
File Size : 80. 68 MB
Format : PDF, ePub, Mobi
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Draws on more than 1,000 interviews to present an inspirational portrait of the founder of the Walt Disney company, relating how his character strengths of imagination, perseverance, and optimism enabled him to pursue his dreams and achieve success and happiness. Original. 100,000 first printing.

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